L.A. TAN in Rockford, Illinois

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• Michael Carlson

  Posted Sep, 15 2019

  I have been a member for several months, I would of gave this place a five star, but a recent experience has change my mind about this place and other locations in the Rockford area. I wanted to purchase another bottle of lotion, ( I will not disclose the brand names, just the telling the story), this store was out of this brand. I was talked into purchasing a different brand. I was told that she and her boyfriend use it and works great. I am old school, if it's not broken- don't fix it! I trusted her and gone along with what I was told. I used this lotion one time, I had a reaction on my face. After tanning, I was going to approach this young lady and get my money back. But, she was much too busy. Two days later, I brought the bottle back and explained to another young lady. She said she would have to call and ask a manager from another store. After getting off the phone, she apologized to me that I can not get a refund because the sign says so. I looked for this sign. Sure enough it has high up on a shelf. I said, "Great", I said then give this bottle away. I went to tan. After my tan session, I approached the young lady and said I want to cancel my membership. I explained to her that the sign should be posted near the card reader for people to see that there is no refunds on lotion. If I had seen this sign, I would of stuck to the brand I love. This reminds me of a monkey that would not let go of the banana as the monkey has its hand in a hole in a box and its hand and banana is too large to be pulled back through the same hole. I loose my money with no lotion, but they loose more with no more membership money from me. UNREAL!
  UPDATE: A couple of days has gone by since I wrote this review and I received a phone call from a manger, she explained to me over a phone call that she would give me the same percentage off on a bottle of my choice. I would only pay the difference in price if the bottle of my choice is more than the original price from the first bottle. I thought this was very helpful and quite thoughtful of this manager! She was extremely apologetic , but she wanted to make sure my experience with LA Tan was a good one. Later that afternoon, I paid a bit more money, but I received the same discount as I did on the first bottle and not only that she called me the next day to make sure I understood the reason why I had to pay more. WOW, I AM IMPRESSED! A lesson learned from both parties! Never assume nothing! Always forgive and do not ever hold a grudge to no one. God always works out things even when you think there is no way out. As long as you forgive and don't allow anger to turn into bitterness! Great job to the manager that handled this! Thank you very much. You are above a five star in my mind!

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